Contact Us
At KeySwitch Lab, we’re passionate about mechanical keyboards and dedicated to helping
enthusiasts, builders, and professionals find exactly what they need. Whether you have a
question about a product, need help with an order, or simply want to geek out about switch
actuation force — our team is here for you. Reach out through any of the channels below
and we’ll get back to you as soon as possible.
Get in Touch
We welcome all inquiries and do our best to respond to every message promptly and thoroughly.
No question is too small — from beginner builds to advanced customization, we’ve got you covered.
Contact Methods
- Email: [email protected]
- Phone: (415) 308-7742
- Live Chat: Available on this website during business hours
- Support Ticket: Submit a request through our Help Center portal for order-related issues
Visit Us
Our showroom and fulfillment center is located in the heart of San Francisco. You’re welcome
to stop by during business hours to browse switches, test boards, and speak with our team in person.
- KeySwitch Lab HQ
- 2847 Market Street, Suite 104
- San Francisco, CA 94114
- United States
Business Hours
- Monday – Friday: 9:00 AM – 5:00 PM California Time (PT/PDT)
- Saturday: Closed
- Sunday: Closed
- Federal holidays: Closed
Response Time
We are committed to responding to all emails, contact form submissions, and support tickets
within 24 to 48 business hours. Inquiries submitted on weekends or holidays
will be addressed on the next available business day. For urgent order issues, we recommend
using our live chat feature for the fastest response.
What We Can Help With
Our team is equipped to assist with a wide range of topics, including but not limited to:
- Order status, tracking, and shipping inquiries
- Returns, exchanges, and refund requests
- Product recommendations and compatibility questions
- Switch comparisons and typing feel guidance
- Keyboard build advice for beginners and enthusiasts
- Bulk and wholesale purchasing inquiries
- Vendor partnerships and collaboration proposals
- Website technical issues or account support
- General mechanical keyboard questions and community topics
Follow Us on Social Media
Stay up to date with the latest drops, build guides, switch reviews, and community highlights
by following KeySwitch Lab on social media. We love connecting with the keyboard community online.
- Instagram: @keyswitchlab
- Twitter / X: @KeySwitchLab
- Reddit: u/KeySwitchLab
- YouTube: KeySwitch Lab
- Discord: discord.gg/keyswitchlab
- TikTok: @keyswitchlab
A Note from Our Team
We’re a small, keyboard-obsessed team that genuinely cares about every interaction. We read
every message personally and take pride in providing thoughtful, knowledgeable support.
Thank you for being part of the KeySwitch Lab community — your passion for mechanical
keyboards is what keeps us going.